FAQ
FAQ — Alessandra Mariano
How can I track my order?
The moment your order ships, a confirmation email with your personal tracking link arrives in your inbox. You can follow your parcel every step of the way — either through that link or directly on our order tracking page: https://alessandramariano.com/apps/parcelpanel
Do you provide size information?
Absolutely. Each product page includes a detailed size chart specific to that piece. Doubting between two sizes? Send us a message and we'll gladly help you choose.
What is your return policy?
You have 30 days from the day your order is delivered to request a return.
If you've simply changed your mind, return shipping is your own responsibility and a 15% restocking fee may apply. Did something arrive damaged or incorrect? Then every cost is on us — always.
After we've received and approved your return, your refund is processed within up to 10 business days.
The complete policy is available here:
Return Policy: https://alessandramariano.com/pages/return-refund-policy
What should I do if my order arrives damaged?
Contact us within 7 days of delivery via info@alessandramariano.com and include:
– Your order number
– Clear photos of the issue
– A short description of what went wrong
We'll resolve it for you as quickly as possible — your experience with Alessandra Mariano matters to us.
Where do you ship?
We currently deliver across Canada.
Estimated delivery:
Processing time: 1–2 working days (Monday–Friday)
Shipping time: 4–8 working days (Monday–Friday)
Total delivery time: roughly 5–10 working days from the day you order.
More details can be found in our shipping policy: https://alessandramariano.com/pages/shipping-policy
What payment methods do you accept?
We accept all major credit and debit cards, plus Apple Pay, Google Pay, and Shop Pay.
Where do I enter my discount code?
At checkout you'll see a "Discount Code" field. Type your code there and click "Apply" — your order total updates instantly. Doesn't seem to work? Let us know and we'll take a look.
How can I cancel my order?
Cancelling is possible within 30 minutes of ordering. After that window, your order has already entered processing and can no longer be stopped. Of course, you can still return the item after delivery through our standard return process.
Do you have any further questions?
Didn't find what you were looking for? Our customer service team is ready for you.
Get in touch:
👉 Contact form: https://alessandramariano.com/pages/contact
👉 Email: info@alessandramariano.com
👉 Tel: +1 236 232 0817
Our customer service responds within 12–24 hours on working days (Monday–Friday).