Privacy Policy
Privacy Policy β Alessandra Mariano
This Privacy Policy explains how Alessandra Mariano ("the Site", "we", "us", or "our") gathers, uses, and shares personal information when you visit our website, use our services, or shop through our online store.
In this policy, "you" and "your" refer to anyone who visits the site, uses our services, contacts us, or purchases from our store.
By using our website and services, you confirm you've read and understood this Privacy Policy and consent to your information being collected and used as described. If you disagree, please don't use our website or services.
Updates to This Privacy Policy
This policy may be revised from time to time to reflect changes in our operations, the law, or our data practices. Updated versions appear on this page with a new revision date. Where legally required, we'll take additional steps to notify users of significant changes.
Collection and Use of Personal Information
Running our store means gathering personal information from several sources. What we collect depends on how you interact with the website. We may use it to:
- Provide products and services
- Process orders and payments
- Communicate with customers
- Improve the website and our services
- Fulfil legal obligations
- Protect the website and its users
Types of Personal Information We Collect
This may include details identifying you directly, or information reasonably linkable to you.
Information You Provide Directly
While using our website or services, you might share:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment confirmation details
- Account login details
- Messages with our support team
Certain features only function with specific details provided; withholding them can limit what you're able to do on the site.
Automatically Collected Information
While browsing, some data is captured automatically through cookies, pixels, and similar technologies:
- Device information
- Browser type
- IP address
- Network connection details
- How you use the website
- How you interact with pages and services
This shows us how the site performs and where the experience can improve.
Information Received from Third Parties
We may also receive information from partners and service providers who keep things running:
- E-commerce platforms such as Shopify
- Payment processors handling transactions
- Marketing and analytics providers
- Logistics and fulfilment partners
Payment providers collect payment details (card or bank information) directly to process transactions and complete orders. Everything received from third parties is treated according to this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
Personal data helps us process purchases, manage accounts, ship orders, handle returns and exchanges, and communicate about transactions. Shopify may process certain information to support checkout and related services under its own privacy policies.
Marketing and Advertising
Where consent is required, we may send marketing messages via email or other channels. Certain information may also help us tailor advertising and refine campaigns on our own site or third-party platforms.
Security and Fraud Prevention
We may use personal information to detect suspicious activity, investigate fraud, and protect our services and users from unauthorised actions. Keeping your login details confidential is your responsibility β contact us immediately if you suspect unauthorised account access.
Customer Support and Service Improvement
Personal information helps us answer questions, provide assistance, and sharpen what we offer β keeping the customer experience dependable.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. They help us:
- Improve how the website functions
- Remember your preferences
- Understand site usage
- Strengthen performance and experience
More about Shopify-related cookies: https://www.shopify.com/legal/cookies
Most browsers accept cookies by default, but your settings let you block or remove them. Disabling cookies may affect how parts of the site work. Our website doesn't currently respond to "Do Not Track" browser signals. More on Do Not Track: http://www.allaboutdnt.com
Disclosure of Personal Information
Where needed to operate our services, personal information may be shared with:
- Payment processors
- Shipping and fulfilment partners
- Customer support providers
- Data analytics providers
- Marketing partners
We may also disclose information where the law, a legal process, or a regulator requires it, and within our company structure or affiliates where business operations demand it.
Third-Party Websites
Links on our site may lead to external websites we don't operate. We encourage you to review their privacy policies and terms β we're not responsible for the practices or content of third-party websites.
Children's Privacy
Our services aren't directed at children, and we don't knowingly collect personal information from anyone under 16. If a parent or guardian discovers a child has provided us personal information, they can contact us to have it removed.
Data Security and Retention
Appropriate security measures protect personal information against unauthorised access, misuse, and loss. Still, no system is entirely secure, and absolute protection of data sent over the internet can't be guaranteed. We retain personal data only as long as needed to:
- Maintain accounts
- Provide services
- Meet legal requirements
- Resolve disputes
- Enforce our agreements and policies
Your Privacy Rights
Depending on where you live, you may hold certain rights over your personal data. For customers in Canada, these rights fall under applicable Canadian privacy legislation, including PIPEDA, and may include:
- The right to access the personal information we hold about you
- The right to request deletion of your personal information
- The right to correct inaccurate data
- The right to data portability in certain cases
- The right to restrict processing of your information
- The right to withdraw consent where consent is our basis
You can also unsubscribe from marketing messages via the link in our emails. Essential messages about orders or your account may still be sent after opting out.
Exercising Your Rights
To exercise your privacy rights, use the contact details below. We may need to verify your identity before handling a request. Where the law allows, an authorised representative may act on your behalf.
Complaints
If you believe your personal information has been mishandled, please contact us directly. Depending on your location, you may also lodge a complaint with your local privacy regulator β in Canada, the Office of the Privacy Commissioner of Canada (OPC).
Data Processing Location
Personal information collected through our website may be processed and stored outside your country of residence, including in the United States. By using our services, you acknowledge this transfer and processing, in line with applicable laws and this Privacy Policy.
Company Information
Store name: Alessandra Mariano
Company name: Sa Collective LLC
Registration Number: 42-3368597
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China.
Email: info@alessandramariano.com
Phone: +1 236 232 0817
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed