Shipping Policy

Shipping Policy — Alessandra Mariano

At Alessandra Mariano, we believe you should always know where your order stands. Here you'll find where we deliver, how orders move through our process, and the timing you can expect.

1. Shipping Availability
At this moment, Alessandra Mariano ships within Canada only. Orders placed from outside Canada can't be processed.

2. Delivery Address
Your order goes to the address entered at checkout. Making sure those details are complete and correct is your responsibility — an incorrect or incomplete address can cause delays or send the parcel back to us.

3. Order Processing
After you place an order, we prepare and process it within 1 to 2 working days. Working days run Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday move into processing the next working day.

Order Cut-Off Time
Orders placed before 6:00 PM (ET), Monday to Friday, may be processed the same day. Orders after the cut-off, or over the weekend, are processed the following working day.

4. Shipping Duration
Once processed and dispatched, your parcel is typically in transit for:

4 to 8 working days (Monday–Friday)

Timing can occasionally be influenced by:
– Seasonal demand
– Transport or logistics constraints
– Customs clearance
– Public holidays
– Peak periods around sales or promotions

5. Estimated Total Delivery Time
Delivery consists of two stages:

Order processing: 1–2 working days
Shipping time: 4–8 working days

Together that comes to an estimated total of roughly 5–10 working days from the day you order.

These are estimates and can occasionally move due to factors beyond our control. Every shipment is tracked from start to finish to keep delivery running smoothly.

6. Shipping Costs
Every Alessandra Mariano order ships free. Nothing extra is added at checkout — no shipping fees, no handling charges.

7. Secure Payment Methods
We support multiple secure payment options protected through SSL encryption, including:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

All payments run through trusted providers to keep every transaction safe.

8. Order Tracking
When your order ships, a confirmation email with your tracking link lands in your inbox. Use it any time via our Track My Order page: https://alessandramariano.com/apps/parcelpanel. Note that tracking can take 3–5 working days to begin updating after the parcel leaves the warehouse, depending on the carrier.

9. Failed Deliveries or Incorrect Addresses
If a parcel can't be delivered due to an incorrect or incomplete checkout address:

• It may be returned to our carrier
• Our support team will contact you to resolve it
• Together we'll arrange redelivery or another fitting solution

Double-checking your delivery details before ordering avoids this entirely.

10. Delivery Confirmation
When the carrier marks a parcel as delivered, the order counts as successfully completed. Can't locate a package marked delivered? Our support team will help you chase it up with the carrier and find out what happened.

11. Customer Support
Questions about your order or delivery? We're here.

Email: info@alessandramariano.com

Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed

We usually respond within 12–24 hours on working days.

12. Company Information

Store name: Alessandra Mariano

Company name: Sa Collective LLC

Registration Number: 42-3368597

Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.

Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China.

Email: info@alessandramariano.com

Phone: +1 236 232 0817

Customer Service Hours:

Monday to Friday: 9am - 6pm (ET)

Saturday and Sunday: Closed